Overview
Unlock the full potential of your business with ASL's world-class Managed Services. Our services go beyond just meeting Service Level Agreements (SLAs) and are designed to bring innovation and modernisation to your entire IT environment reliably and securely. With over 1,300 professional experts and backed by ITIL and ITSM best practices, we provide comprehensive IT services that cover the entire IT lifecycle. At the heart of our service delivery is our Unified Operation Center, Security Operation Center, and Service Center, which deliver automated, data-driven insights for better decision making and the highest levels of operational efficiency without geographical boundaries. Our tailored services and vast partner ecosystem bring you outstanding people, processes, and technology to manage your IT operations. With our Managed Services at scale, you can focus on achieving your business objectives while we handle your IT needs.
ASL DevSecOps Managed Services Maturity Model
ASL's DevSecOps Managed Services Maturity Model (DevSecOps MSMM) is a framework that helps you move up a level in managing your IT environment and modernisation. The framework consists of four distinct service models – Classic, Complex, Converged, and Comprehensive. Choose the level of service that's right for your team, with a clear path to achieving greater business goals.
Classic
Provides staff augmentation services, hiring for you professional IT talents on a contractual basis, with the choice of a basic SLA, balancing cost-effectiveness and your project or operation needs flexibly.
Powered by ASL Platform-Driven Service Delivery
Unified Operation Center (UOC)
The ASL Unified Operation Center is an integrated, cloud-based services platform that showcases ASL’s industry leading DevSecOps capabilities in application development, cybersecurity and omni-channel managed services. It is designed to automate and remotely manage enterprise IT operations in one single pane of glass to sharpen your competitive edge and enable digital transformation. Backed by ASL Threat Intelligence Platform (A-TIP) and agile development methodology, our UOC provides centralised IT managed service in the form of omni-channel services delivery on a multi-cloud platform, ensuring optimal business outcomes. UOC serves as a hub to connect our company’s service delivery and application development offerings. Our service delivery meets international standards, with certifications under ISO 9001, ISO 27001, CMMI Level 5 certifications, as well as and our application development services which adopts agile development methodology. All of this gives you a piece of mind when work with us. At ASL, we invest heavily in supervised machine learning and analytics to deliver world-class, AI-enabled operation support. Our commitment to leading-edge technologies is evidenced by our deep industry-specific experience and wide cross-platform knowledge.
Security Operation Center (SOC)
ASL's SOCs act as a regional hub of centralized units responsible for safeguarding the confidentiality, integrity, and availability of your critical assets within the Greater Bay Area. Powered by global cyber threat intelligence and integrated with advanced data analytics and incident response automation, our cybersecurity experts deliver 24x7 situational awareness security threat detection and incident response with advisory service to strengthen your cybersecurity posture and resiliency, while optimizing the cost of security threat management and incident remediation. Our SOC services are qualified to meet rigorous international standards in information security management under ISO/IEC27001:2013 and to gain assurance in quality and IT service management under ISO9001:2015 and ISO/IEC 20000-1: 2018. Operated by a dedicated team equipped with extensive hands-on experience and professional industry certifications such as CISSP, CISA, CISM and GSOC, our SOCs provide you with the peace of mind to focus on core business objectives. By leveraging proven methodologies, advanced cyber defense technologies, and global partner networks, we are committed to tailor comprehensive security solutions that uplift the maturity of your security posture and achieve regulatory compliance.
Service Centers
ASL Service Centers acts as a central point of contact for our comprehensive IT services and solutions, from infrastructure to data management, smart applications, containerisation, open sources and more. Equipped with a robust IT infrastructure, our facilities allow us to provide real time, omni-channel support to customers in order to solve IT issues on a 24x7 basis all year round, thereby enhancing the customer experience. Our Service Centers are located in both Hong Kong Island and the New Territories and offer you an unprecedented experience of business continuity at scale and speed. Along with the fully implemented ITSM processes and tools, the Service Center has attained ISO/IEC20000-1:2018 IT Service Management certification, and ISO9001:2015 Quality Management System certification. Both certifications are a testament to the high standard of IT services delivered by ASL.
IT Service Governance and Project Management
We understand the crucial role of IT service governance and project management in delivering high-quality managed services. Our framework for IT service governance ensures that our services comply with our clients' objectives and policies. Additionally, we adopt a rigorous project management methodology that guarantees timely project delivery while meeting the required quality standards. We tailor our approach to each project, from initiation, planning, execution, monitoring, to closure. By adhering to these processes and methodologies, we efficiently and effectively deliver managed services that meet our clients’ unique needs and expectations.
Next Generation Service Desk
ASL is committed to providing seamless IT support services that enable organisations to work without disruption while quickly addressing IT issues. Our highly skilled IT experts are available 24x7, 365 days a year, and can be easily reached via your preferred omni-channels, including phone, email, self-service portal or online, and multilingual live chat anytime, anywhere. Our multi-country support extends across different time zones, facilitating your business across geographies. ASL has the capability to support a number of technologies chosen by businesses at any given point of time, meeting a client’s need across various sectors. With our AI-powered, digitally-enabled services that are supported by the ITIL framework and ISO certifications, you can free your staff to focus on higher-level projects.
Infrastructure Support
Encompass the administration, management, patch management, proactive monitoring/ SIEM tools, and troubleshooting of on-premises, cloud, or hybrid environments, providing both proactive and reactive 24x7 support for servers, networks, databases, and more.
Network Support
Ensure secure connection and optimal performance of your network by helping you design, deploy, maintain, and transform to SD-WAN for enhanced visibility and availability of your IT environment.
Security Support
Offer consulting services on risk assessments and audits, deploy security solutions and conduct reviews, provide 24x7 managed security services to mitigate cyber threats and protect your crown jewels against potential attacks.
Solution Support
Simplify, modernise, migrate, and manage your mission-critical applications in complex environments, supporting you to reimagine your business with our resources in Hong Kong and Offshore Development Excellence Centers in mainland China.
How Can You Benefit from ASL Managed Services?
DevSecOps Agility
DevSecOps is key to digital transformation and agility. ASL has DevSecOps capability, offering you IT services around application, security and operation which connects your operation and align your objectives.
Industry Specific Solutions
As an experienced managed service provider, we provide the relevant experience and customised solutions to suit your business and industry needs.
Round-the-Clock Support
Help is available whenever you need it. You can enjoy 24x7 support and troubleshooting provided by our team of experienced technical professionals.
Minimise Downtime
ASL takes a proactive approach to monitor, identify, diagnose and troubleshoot potential problems in advance, as well as providing expert backup to get your systems back online.
Free Up Resources
Gain access to a team of qualified IT specialists who are available whenever you need support. We fill in your skills gap, let you get future-proofing IT services while you can concentrate on more valuable projects rather than worrying about day-to-day IT issues.
Cost Optimisation
Outsourcing your IT needs means lowering labour costs and eliminating the cost of hiring and training new IT staff. Your team can have skills available on a scalable basis.
Industry Specific Solutions
Every industry has its own challenges, needs and goals. As a trusted unified technology services partner, ASL provides end-to-end IT solutions tailored to digital transformation and IT operations across many industries, including aviation, education, financial services, government, healthcare and others. We can solve challenges specific to your industry. Choose ASL for solutions designed the way you do business.
2 of the top 10
60,000+
110,000+
10
Application Managed Services
Comprehensive Managed Services
Leading Technologies Build Safe and Reliable Services
Partnership extends the value of ASL Managed Services. With our extensive partner ecosystem, we ensure interoperability between ASL’s services offerings and our partner’s leading solutions so as to support our customer’s daily operations, improve user experiences and help solve industry-specific challenges. We enable organisations to transform their businesses and harness technology through collaborations with our partners.
Connect with ASL Experts
Transform your business with our comprehensive Managed Services.
